Privacy Policy

Your Privacy Matters to Us
At Propolux, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from propolux.com (the “Site”) or otherwise communicate with us regarding the Site. It is compliant with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (GDPR).

What Personal Information Do We Collect?

We may collect the following categories of personal data depending on your interactions with our Site:

Contact Information: Name, email address, phone number, shipping address, and billing address.
Account Information: Username, password, and other security details.
Order Information: Details about your orders, payment confirmation, and transaction history.
Device Information: IP address, browser type, and device details (via cookies).
Cookies and Analytics Data: Usage data to improve our services and provide a tailored shopping experience.

How Do We Use Your Data?

We use your personal data for the following purposes:

Order Fulfillment: To process and deliver your orders and facilitate payments.
Customer Support: To provide assistance and respond to your inquiries.
Marketing and Promotions: To send personalized emails or offers (with your consent).
Site Optimization: To analyze user behavior and improve our website.
Security: To detect and prevent fraud or unauthorized access.

Legal Basis for Processing

We process your data under the following legal bases:

Contractual Obligation: To fulfill your orders and provide services.
Legitimate Interest: To improve our services and ensure the security of our website.
Consent: For marketing communications (if you opt in).
Legal Obligation: To comply with applicable laws and regulations.

How Do We Share Your Data?

We may share your data with:

Shipping Providers: To deliver your orders.
Payment Processors: For secure payment transactions.
Third-Party Analytics Services: To optimize website performance.
Legal Authorities: When required by law.

Cookies Policy

We use cookies to enhance your browsing experience. Cookies help us:

Remember your preferences and account details.
Analyze website traffic and improve functionality.
Display tailored advertisements based on your interests.

Managing Cookies: You can modify cookie settings in your browser. However, disabling cookies may limit some features of the Site.

Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to Access: Request access to your personal data.
Right to Rectification: Correct inaccurate data.
Right to Erasure (“Right to Be Forgotten”).
Right to Data Portability: Request your data in a portable format.
Right to Object: Object to data processing for legitimate interests or direct marketing.

To exercise these rights, contact us at:
📧 info@propolux.com

Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.